Director of Customer Service - Remote

Overview

The Director of Customer Service leads the strategic development, market development, growth, and operations of Customer Service to improve patient care and operational efficiency.

In Short

• Leads strategic development and operations of Customer Service.
• Implements strategies to increase revenue and market share.
• Develops operational budgets and conducts variance analysis.
• Manages operational teams to achieve organizational goals.
• Ensures compliance with quality improvement initiatives.
• Responsible for hiring and training staff.
• Collaborates with leadership to enhance customer service programs.
• Sets departmental goals based on strategic objectives.
• Assesses metrics related to productivity and accounts receivable.

Requirements

• Associate degree required; bachelor’s preferred.
• Five years’ experience in HME or related leadership roles.
• Experience in healthcare administration and customer service preferred.
• Valid driver’s license in state of residence.

Benefits

• Opportunity to make a profound impact on patient care.
• Supportive work environment with leadership collaboration.
• Comprehensive training and feedback provided.