Director of Customer Service - Remote

Overview

The Director of Customer Service is responsible for leading contact center operations, focusing on providing exceptional service while maintaining cost efficiency.

In Short

• Lead contact center operations for various functions.
• Motivate and cultivate a high-performing team.
• Ensure compliance with quality standards and regulations.
• Work with management to improve service operations.
• Manage financial and budget aspects of operations.
• Travel to meet clients and attend conferences.
• Supervise and manage other employees.
• Adhere to ethical and legal standards.
• Protect confidential customer information.
• Contribute to business growth opportunities.

Requirements

• Bachelor’s degree or relevant experience.
• Preferred Master’s degree.
• Experience in managing and motivating staff.
• Demonstrated operational effectiveness.
• Strong strategic thinking and planning skills.
• Willingness to travel.
• Financial and budget management experience.

Benefits

• Competitive salary range.
• Opportunity for professional growth.
• Comprehensive health benefits.
• Supportive work environment.
• Access to training and development programs.