Director of Customer Service - Remote

Overview

The Director of Customer Service leads the strategic development, market development, growth, and operations of Customer Service, focusing on improving patient care and operational efficiency.

In Short

• Develops and monitors operational budgets.
• Identifies cost reductions and revenue enhancements.
• Implements strategies to increase revenue and market share.
• Uses critical thinking to achieve departmental goals.
• Integrates best practices into care standards.
• Manages operating teams to ensure organizational goals are met.
• Ensures compliance with quality improvement initiatives.
• Responsible for staff selection, training, and feedback.
• Sets annual goals based on strategic objectives.
• Collaborates with leadership to improve patient satisfaction.

Requirements

• Associate degree required, bachelor’s preferred.
• Five years of experience in HME or leadership required.
• Relevant experience in healthcare customer services preferred.
• Valid driver’s license required.

Benefits

• Equal opportunity employer.