Supervisor, Adherence Success - Remote

Overview

The Supervisor, Adherence Success is responsible for assisting in the operational flow of the department, ensuring quality customer experiences and managing staff performance.

In Short

• Oversees a team of 2 to 8 direct reports.
• Monitors and measures operational flow and metrics.
• Ensures staff training and accountability.
• Identifies and resolves process issues.
• Develops departmental objectives and goals.
• Manages department budget and expenses.
• Conducts performance evaluations and coaching.
• Maintains compliance with regulations and company policies.
• Prepares reports for leadership.
• Acts as a resource for practices and processes.

Requirements

• High School diploma required, Associate degree preferred.
• Two years relevant experience in health care or customer service.
• Experience in a Medicare certified environment preferred.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Benefits

• Comprehensive training and onboarding.
• Opportunities for professional development.
• Supportive work environment.
• Health insurance options.
• Flexible working conditions.