Client Success Supervisor - Remote

Overview

The Client Success Supervisor is responsible for driving revenue growth and ensuring client satisfaction through strategic account management and team leadership.

In Short

• Manage a group of Client Success Coordinators.
• Develop and implement data-driven marketing strategies.
• Ensure high levels of client satisfaction and retention.
• Provide proactive performance-based insights to clients.
• Cultivate strong partnerships with key clients.
• Identify opportunities to expand service offerings.
• Coach and develop team members.
• Oversee client projects and onboarding processes.
• Collaborate with other supervisors for efficient processes.
• Serve as the primary point of escalation for client accounts.

Requirements

• Experience in client management and digital marketing.
• Strong communication and leadership skills.
• Ability to analyze marketing trends and data.
• Proven track record of client satisfaction and retention.
• Experience with CRM systems, preferably ServiceTitan.
• Ability to coach and develop team members.
• Strong problem-solving skills.
• Ability to work collaboratively across departments.
• Experience in strategic account management.
• Proficiency in developing marketing strategies.

Benefits

• Opportunity for professional growth and development.
• Work in a dynamic and innovative environment.
• Collaborative team culture.
• Access to continuing education programs.
• Engagement in impactful projects.
• Supportive management and team structure.
• Focus on integrity and excellence in work.
• Opportunity to influence client success and satisfaction.
• Work with a dedicated and passionate team.
• Contribute to the growth of a leading digital marketing company.