Client Experience Supervisor - Remote

Overview

This is a fully remote opportunity with Guidant Financial, where you will oversee a team responsible for building and maintaining relationships with clients who utilize multiple services offered by the company.

In Short

• Inspire and guide the team to achieve departmental goals.
• Supervise daily operations to ensure customer inquiries are handled swiftly.
• Act as the primary point of escalation for complex customer concerns.
• Engage clients to discuss NPS and gather feedback.
• Lead team training on 401(k) plan regulations and services.
• Formulate strategies to enhance client engagement and retention.
• Collaborate with cross-functional teams to improve customer journey.
• Analyze team performance data and compile reports for management.
• Ensure adherence to company policies and regulatory standards.
• Embrace new systems and software essential for the role.

Requirements

• Proven experience in client support or customer service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and implement strategies for improvement.
• Knowledge of 401(k) administration is a plus.
• Experience in training and developing team members.
• Proficiency in using customer service software and tools.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and ability to handle escalations.
• Adaptability to learn new systems and processes quickly.

Benefits

• Fully remote work opportunity.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.
• Empowerment to make a difference in clients' lives.
• Engagement in innovative funding solutions.
• Work with a company that values adaptability and excellence.
• Access to training resources and tools.
• Participation in company meetings and presentations.
• Opportunity to contribute to ongoing improvement initiatives.