Client Experience Advisor - Remote

Overview

VRAI is seeking a Client Experience Advisor to ensure unparalleled client experience and prompt problem resolution in a digital-first environment focused on sustainability.

In Short

• Provide seamless and empathetic client support across various communication channels.
• Maintain in-depth knowledge of products, policies, and services.
• Track and communicate client concerns and recommendations.
• Build and nurture client relationships beyond issue resolution.
• Oversee repairs, returns, and order tracking.
• Work in a fast-paced, evolving start-up setting.
• Weekend availability is required.
• Strong sales ability in a high-volume environment.
• Tech-savvy and adaptable.
• High emotional intelligence and solution-oriented mindset.

Requirements

• Experience in e-commerce or retail sales with phone-based client service.
• Excellent communication skills.
• Willingness to go above and beyond for clients.

Benefits

• Be part of a rapidly growing company.
• Work in a remote environment.
• Opportunity to help build client relationships.