Customer Experience Advisor - Remote

Overview

This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs.

In Short

• Lead program consulting services for clients.
• Develop and execute strategic roadmaps for CX programs.
• Collaborate with clients to design customer journeys.
• Drive organizational change and continuous insights.
• Engage with recognizable brands to enhance CX capabilities.
• Utilize analytical skills to provide insights and recommendations.
• Foster relationships with stakeholders for successful program deployment.
• Contribute to thought leadership in the CX domain.
• Manage engagements from vision to value realization.
• Support professional development and industry recognition.

Requirements

• 8-12 years of CX design and delivery experience.
• Advanced degree in a research or business-centric field preferred.
• Strong understanding of research methodology and survey design.
• Exceptional written and verbal communication skills.
• Experience presenting to senior leadership teams.

Benefits

• Medical, Dental, and Vision coverages.
• Generous 401(k) match.
• Wellness reimbursement of $300 per quarter.
• $1800 experience bonus for personal experiences.
• 6 weeks parental leave for all parents.
• Fertility coverage and adoption assistance.