Customer Experience Advisor - Dutch Market - Remote

Overview

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

In Short

• Clear and concise communication to our customers via live chat, email and phone.
• Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
• Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
• Engaging with customers to ensure their experience is exceptional.
• Collaborating with various teams to enhance customer service.
• Working in a dynamic environment with various shift patterns.
• Providing support and guidance to customers.
• Maintaining a positive attitude and professionalism.
• Contributing to team culture and success.
• Participating in training and development opportunities.

Requirements

• An ability to work independently while contributing to the wider team and our culture.
• Fluent in Dutch.
• Enthusiasm and be a self-motivated team player.
• Excellent oral and written communication skills.
• Strong organisational and time management abilities.
• Previous experience in the gambling industry is desirable but not essential.

Benefits

• Hybrid work policy.
• 4 weeks of Workation (T&C apply).
• Well-being allowance to support your active lifestyle.
• Private health insurance.
• Discounts across a range of retailers, gyms, bars & restaurants.
• Employee assistance program for support during challenging moments.
• Relocation package for non-Malta residents with 3 weeks of accommodation and flights.