Customer Experience Advisor - Nordic Market - Remote

Overview

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic.

In Short

• Clear and concise communication to our customers via live chat, email and phone.
• Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
• Addressing customer complaints professionally, with empathy and patience.
• Engaging with customers to ensure a fantastic experience.
• Collaborating with teams in Payments, Fraud, Safer Gambling, and CRM.
• Working in a dynamic environment with various shift patterns.
• Contributing to a supportive team culture.
• Providing superior customer experience.
• Working independently while being a team player.
• Embracing a hybrid work policy.

Requirements

• An ability to work independently while contributing to the wider team.
• Enthusiasm and be a self-motivated team player.
• Excellent oral and written communication skills.
• Strong organisational and time management abilities.
• Previous experience in the gambling industry is desirable but not essential.

Benefits

• Hybrid work policy.
• 4 weeks of Workation (T&C apply).
• Well-being allowance to support your active lifestyle.
• Private health insurance.
• Discounts across a range of retailers, gyms, bars & restaurants.
• Employee assistance program for support during challenging moments.
• Relocation package for non-Malta residents with accommodation and flights.