Customer Experience Supervisor - Remote

Overview

Nubank is a digital banking platform focused on providing exceptional customer experiences and building meaningful relationships with clients.

In Short

• Passion for Customer Service and Operations.
• Quick learner with a strong desire to take ownership of responsibilities.
• Contributes to the growth of the Xpeer chapter through strategic projects.
• Develops and mentors team members to become future leaders.
• Strong focus on people management and team development.
• Proactive and self-driven.
• Hands-on approach to tasks.
• Provides constructive feedback on products and communication.
• Adaptable to sudden changes.
• Takes ownership of team performance and drives improvement.

Requirements

• Bachelor's degree.
• 2-3 years of experience in a similar role.
• Fluent in English and Spanish.
• Experience with tNPS management (a plus).
• Experience with Onboarding/Training (a plus).
• Great people skills and communication abilities.
• Solid analytical and multi-tasking skills.
• Attention to detail and results-oriented.
• Aligned with Nubank values.
• Proven record of people development and team performance management.

Benefits

• Equity at Nubank.
• Health insurance.
• 15 workdays of vacation.
• Language learning program.
• Parental leaves.