Customer Experience Advocate - Remote

Overview

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers, helping them unlock the highest value from SMS marketing through Postscript.

In Short

• Respond to customer, prospect, and partner needs quickly and effectively via chat and email.
• Develop and maintain expert-level understanding of the Postscript product.
• Be incredibly solutions-oriented and create “wow moments”.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.
• Follow up with customers to ensure their technical issues are resolved.
• Proactively inform customers about new features and functionalities.
• Consistently embody the Postscript brand in all customer interactions.

Requirements

• 3+ years experience as a customer support specialist or similar role.
• Ability to work in East Coast hours.
• Demonstrated understanding of technical products and support processes.
• SaaS experience, ideally at a startup or hypergrowth company.
• Experience with e-commerce or marketing technology.
• Experience using helpdesk software and remote support tools.
• Excellent communication and problem-solving skills.
• Strong comfort with multitasking and managing competing priorities.
• Experience in a remote-first role.

Benefits

• Hourly compensation range of USD $26-$33 plus equity.
• High growth startup with plenty of room for career growth.
• Work from home (or wherever).
• Fun and passionate work environment.
• Competitive compensation and opportunity for equity.
• Health, dental, vision insurance.