Customer Experience Advocate - Remote

Overview

Join us as a Customer Experience Advocate (CXA) at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success!

In Short

• Guide customers in implementing our e-commerce platform.
• Drive widespread adoption across customer organizations.
• Build strong, long-lasting relationships with customers.
• Serve as a trusted partner throughout the customer journey.
• Provide valuable insights to the Product team.
• Embody a customer-centric ethos.
• Support customers from onboarding to renewal.
• Utilize consultative skills to enhance customer experience.
• Work closely with the Account Executive team.
• Revolutionize the customer experience for automotive brands.

Requirements

• Passion for customer service and e-commerce.
• Strong communication and interpersonal skills.
• Ability to build relationships and trust with clients.
• Experience in consultative selling or customer advocacy.
• Understanding of the automotive market is a plus.
• Ability to provide insights and feedback to product teams.
• Strong problem-solving skills.
• Team player with a collaborative mindset.
• Willingness to learn and adapt in a fast-paced environment.
• Experience in a customer-facing role preferred.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture.
• Professional development opportunities.
• Impactful role in revolutionizing customer experience.
• Engagement with top-tier automotive brands.
• Supportive leadership and mentorship.
• Flexible work arrangements.
• Competitive compensation package.
• Health and wellness benefits.
• Fun and engaging team activities.