Customer Experience Advocate - Remote

Overview

Flex is building a finance super app for business owners, reimagining every aspect of the financial workflow and services for entrepreneurs. The company has seen significant growth and is focused on mid-market businesses that are often overlooked by existing fintech solutions.

In Short

• Fully remote position.
• Strong preference for candidates in the APAC region.
• Role involves advocating for customers and delivering exceptional experiences.
• Ideal candidates are empathetic and thrive in fast-paced tech environments.
• Collaboration and knowledge sharing across teams are essential.
• Represent the Flex brand and build strong customer relationships.
• Focus on mid-market businesses with significant revenue potential.
• Company has grown revenue 25x+ since launch.
• Targeting a ~$1T revenue opportunity.
• On track to achieve profitability by mid 2025.

Requirements

• Empathy and strong communication skills.
• Experience in customer support or experience roles.
• Ability to work in a fast-paced environment.
• Willingness to collaborate with cross-functional teams.
• Understanding of financial services is a plus.

Benefits

• Work from anywhere.
• Opportunity to be part of a rapidly growing company.
• Engage with a diverse customer base.
• Contribute to building a finance super app.
• Be part of a team that values customer advocacy.