Senior Customer Experience Advocate - Remote

Overview

As a member of the escalations team, you are considered a senior member of the Customer Experience organization, handling complex inquiries that require expertise and finesse.

In Short

• Handle escalated customer inquiries.
• Provide high-level customer service.
• Collaborate with other departments.
• Contribute to refining support processes.
• Proactive problem-solving.
• Strong understanding of policies and procedures.
• Exceptional communication skills.
• Work well in a collaborative environment.
• Build trust and satisfaction among members.
• Commitment to positive member experiences.

Requirements

• Experience in customer service roles.
• Ability to analyze and solve problems.
• Strong communication skills.
• Team collaboration experience.
• Understanding of customer needs.
• Experience in support processes.
• Proactive approach to challenges.
• Commitment to member satisfaction.

Benefits

• Opportunity to make a difference in affordable housing.
• Collaborative work environment.
• Professional growth opportunities.
• Supportive team culture.