Patient Success Supervisor - Remote

Overview

The Cadence Health team seeks a Patient Success Supervisor to lead a team in addressing inquiries, resolving technical issues, rescheduling appointments, and ensuring every patient interaction is positive and patient-centered.

In Short

• Help ensure all quality standards and compliance targets for your team are met by conducting weekly/monthly audits.
• Lead monthly team meetings.
• Monitor and analyze data to identify trends and implement strategies to enhance team performance.
• Identify opportunities for improvement and implement strategies to enhance patient outcomes and satisfaction.
• Communicate OKRs with the team and monitor individual and team progress towards goals.
• Provide ongoing guidance through coaching and mentoring team members.
• Foster a collaborative and supportive team environment, encouraging teamwork, learning, and open communication among team members.
• Assist in communicating policies and procedures, and pathways of care. Escalate matters to leadership on a timely basis.
• Ensure adequate coverage for the Patient Success team as needed.
• Participate in the recruiting process by interviewing prospective team members.

Requirements

• 2+ years of managing a customer success team in the healthcare industry.
• Ability to thrive in an environment founded on trust, autonomy, and direct feedback.
• Previous success leading and communicating change management initiatives.
• Analytical mindset with the ability to interpret data, derive actionable insights, and make data-driven decisions.
• Flexibility to work across time zones when supporting coverage for team.
• Strong project management skills, with the ability to prioritize tasks and meet deadlines.
• Proven success in motivating and inspiring a team.
• Passion for the patient experience and systematically improving healthcare with digital innovation.
• Prior experience working in a startup environment. Experience working with remote patient monitoring technology is a plus.

Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity.
• An opportunity to help improve the quality of life of millions of Americans.
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers.
• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• TelaDoc (virtual primary care).
• Competitive PTO.
• 401K and 401K match.
• National and local discounts powered by TriNet.
• Onboarding stipend for remote equipment and home office setup.
• Paid Parental Leave.
• Charitable Donation Match program.