Part-Time Patient Success Advocate - Remote

Overview

The Cadence Health team is currently looking for a Part-Time Patient Success Advocate to deliver comprehensive support to patients and partners participating in the Cadence remote monitoring program.

In Short

• Handle incoming patient inquiries across various channels.
• Provide administrative assistance to clinicians.
• Execute patient engagement and retention initiatives.
• Work part-time with specific shifts on weekends.
• Educate customers on Cadence technology products.
• Conduct follow-up communication with customers.
• Escalate complex patient concerns as needed.
• Experience in a multi-channel help desk is preferred.
• Must have experience in customer-facing healthcare roles.
• Willingness to learn and grow in a remote work environment.

Requirements

• Multi-channel help desk experience.
• Experience in a healthcare-related customer-facing role.
• Previous metrics-driven position experience.
• Experience with Medicare patients is a plus.
• Ability to troubleshoot and problem solve.
• Prior remote work experience.
• Strong communication skills.
• Ability to identify trends and suggest solutions.
• Stable internet connection for remote work.
• Remote patient monitoring support experience is a plus.

Benefits

• Empowering company culture focused on growth and impact.
• Opportunity to improve the quality of life for patients.
• Competitive compensation.
• Unpaid time off and accrued sick time.
• Inclusive work environment for diverse workforce.
• Unique chance to support product development.
• Flexible part-time schedule.
• Training and onboarding support available.
• Work from home setup requirements provided.
• Engagement in a meaningful work that impacts healthcare delivery.