Patient Advocate - Remote

Overview

The Patient Advocate at K Health plays a crucial role in ensuring that our patients receive exceptional care. Utilizing your expertise in patient experience, you will initiate and implement change and improvement endeavors.

In Short

• Passion for the patient experience, including an understanding of nuanced patient needs.
• Serve as the primary advocate for patients within the clinic.
• Evaluate patient experience data to pinpoint areas for improvement.
• Collaborate with clinical leaders to share positive patient experiences.
• Develop and implement strategies to enhance the overall patient experience.
• Investigate and document issues impacting patient experiences.
• Proactively reach out to patients for dispute resolution.
• Manage a diverse team of non-clinical support staff.
• Monitor patient satisfaction metrics and implement initiatives.
• Complete special assignments vital to patient success.

Requirements

• 3+ years of experience in customer support or healthcare.
• Proficiency in Google Suite applications.
• Salesforce Health Cloud experience.
• Proficiency using Twilio.
• Ability to organize and prioritize work.
• Strong passion for building knowledge and expertise.
• Creative problem-solving abilities.

Benefits

• Competitive compensation packages based on industry benchmarks.
• Commitment to diversity and inclusion in the workplace.
• Opportunities for professional growth and development.
• Supportive work environment focused on patient care.