Patient Advocate - Remote

Overview

We are seeking a compassionate, dynamic and experienced Patient Advocate to help deliver on our vision of redefining what it means to be a patient-centered practice.

In Short

• This is a remote role focused on working with patients and prospective patients on the telephone and through electronic communications.
• Be the trusted advisor for patients seeking the best care and healing experience possible.
• Be the navigator for new and existing patients through their journey from initial inquiry throughout their full plan of care.
• Be a subject matter expert on the healthcare services provided by the practice.
• Manage the screening and intake process for new patients.
• Approach patient intake conversations in a compassionate, empathetic, and consultative manner.
• Manage patient communication in a highly professional, polished, and compassionate manner.
• Assist the Patient Authorization Team in the verification of insurance eligibility and benefits.
• Manage and create digital patient files using our suite of technology platforms.
• Exhibit a continuous improvement and process oriented mindset.

Requirements

• Experience in patient advocacy or a similar role.
• Strong communication skills, both verbal and written.
• Ability to work compassionately with patients.
• Familiarity with healthcare services and insurance processes.
• Proficiency in using technology platforms for patient management.
• Positive, can-do attitude and adaptability.

Benefits

• Opportunity to work in a supportive and caring environment.
• Remote work flexibility.
• Engagement in meaningful work that impacts patient lives.