Patient Care Advocate - Remote

Overview

The Patient Care Advocate (PCA) is responsible for serving as a liaison between patients and healthcare providers, ensuring that members receive the highest level of care and support. This role requires excellent communication skills, empathy, and the ability to work collaboratively with internal and external stakeholders.

In Short

• Act as a liaison between patients and healthcare providers.
• Provide education and guidance to patients navigating the healthcare system.
• Maintain knowledge of pharmacy and medical benefit structures.
• Handle inquiries via telephone, chat, fax, and email.
• Educate members about coverage and financial assistance programs.
• Review claims for accuracy and document interactions professionally.
• Collaborate with internal and external stakeholders.
• Adapt to changing priorities and manage multiple tasks.
• Ensure patient confidentiality and adhere to ethical standards.
• Must live in the Louisville, KY area.

Requirements

• Bachelor's degree in a healthcare-related field or equivalent work experience.
• Proven experience in a customer service or patient advocacy role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to navigate complex healthcare systems.
• Empathy and compassion for patients.
• Knowledge of medical terminology and healthcare regulations.
• Proficient computer skills and ability to use electronic medical records.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively and independently.
• Maintain patient confidentiality and adhere to ethical standards.

Benefits

• Impact industry change in pharmacy benefits management.
• Work in a thriving culture where team success drives business success.
• Competitive compensation, including equity, with health, dental, and vision benefits.