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Patient Advocate - Remote

Posted 21 weeks ago
Customer Service
Full Time
USA
$19.47/hour

Overview

The Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through various communication channels. The role aims to ensure a pleasant and efficient healthcare billing experience.

In Short

  • Manage 60-80 incoming and outgoing patient calls daily regarding medical bills
  • Utilize the Cedar platform for patient inquiries via chat and calls
  • Handle escalations to healthcare providers
  • Lead the payment posting process and follow up on payments
  • Follow up with insurance and third parties
  • Meet team and individual metrics for satisfaction and collections

Requirements

  • 2-3 years of customer service experience
  • 1-2 years of medical billing or related healthcare experience
  • Experience with electronic medical record systems
  • Proficiency in Google Suite
  • Excellent verbal and written communication skills
  • Self-motivated with attention to detail
  • Ability to show empathy and passion for customer service
  • Excellent problem-solving skills
  • Flexible with schedule

Benefits

  • Competitive benefits and wellness package
  • Unlimited PTO for vacation and mental health days
  • 16 weeks paid parental leave
  • Diversity initiatives and employee resource groups
  • 401(k) matching up to 3% of annual compensation
  • Access to mentorship and development resources

Cedar

Cedar

Cedar is a leading healthcare technology company founded in 2016, dedicated to improving the patient financial experience in the U.S. healthcare system. Co-founded by Florian Otto and Arel Lidow, Cedar aims to address the challenges of medical billing and financial accessibility through innovative data science and product design. With a mission to make healthcare more affordable and personalized, Cedar has rapidly grown, engaging with 30 million patients annually and processing $3.5 billion in patient payments. The company partners with over 55 prominent healthcare providers and payers, and has raised more than $350 million in funding, supported by notable investors like Thrive and Andreessen Horowitz (a16z). Cedar is committed to fostering a flexible work environment and promoting diversity within its workforce.

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