Remote Patient Activation Specialist

Overview

The Cadence Health team is seeking a motivated and empathetic Remote Patient Activation Specialist to assist patients in activating their monitoring devices and provide troubleshooting support for any errors or technical issues.

In Short

• Support patients in activating remote monitoring devices via phone.
• Provide step-by-step instructions for device setup.
• Address patient objections during the activation process.
• Troubleshoot technical issues encountered by patients.
• Collaborate with healthcare providers to resolve complex issues.
• Maintain accurate records of patient interactions.
• Promote patient engagement with Cadence devices.
• Assist with ad hoc projects as needed.

Requirements

• At least two years of experience in sales or customer service roles.
• Proven track record of delivering exceptional service to Medicare patients.
• Excellent verbal and written communication skills.
• Consistent achievement of performance metrics.
• A compassionate approach to patient care.
• Ability to explain technical concepts clearly.
• Tech-savvy with proficiency in Mac products.
• Strong multitasking skills.
• Stable and reliable internet connectivity.

Benefits

• Company culture focused on impact and integrity.
• Opportunity to improve the quality of life for millions.
• Support for the development of an amazing product.
• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• Virtual primary care services.
• Competitive PTO.
• 401K and matching.
• National and local discounts.
• Onboarding stipend for remote equipment.
• Paid Parental Leave.
• Charitable Donation Match program.