Supervisor, Reimbursement Patient Access - Remote

Overview

The Supervisor, Reimbursement Patient Access is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor.

In Short

• Supervise a team of Reimbursement Patient Access Specialist.
• Meet regularly with the team and individual staff members.
• Approve timecards and time off requests.
• Ensure timely and accurate resolution of financial cases and patient outreach.
• Perform regular audits to verify data accuracy.
• Verify incoming requisitions for payment type and data accuracy.
• Contact clients and patients to obtain or verify billing data.
• Document all phone calls and follow up activities.
• Adhere to Standard Operating Procedures (SOP’s).
• Perform quality checks to ensure accuracy of data entry.

Requirements

• Bachelor of Arts or Science in Biomedical Laboratory Science or related field preferred.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.
• Solid experience using Salesforce and Microsoft Office.
• Flexibility with respect to working hours.

Benefits

• Hybrid work model for better work-life balance.
• Competitive salary range.
• Opportunities for professional development.
• Supportive work environment.