Client Services Associate (Remote)

Overview

The Client Services Associate (CSA I) plays a pivotal role in delivering an exceptional client and patient experience within their assigned territory, serving as a trusted partner to various stakeholders and ensuring efficient case management.

In Short

• Primary point of contact for escalated client inquiries.
• Drive territory growth and retention with high customer satisfaction.
• Maintain documentation of communications in Salesforce and LIMS.
• Ensure adherence to SOPs and compliance requirements.
• Independently manage order workflows and engage with healthcare professionals.
• Collaborate with various teams to troubleshoot issues.
• Manage release and correction of patient reports.
• Leverage integrated systems to track case progress.
• Mentor and support new team members.
• Work PST hours in a hybrid model.

Requirements

• Bachelor’s degree preferred; high school diploma required.
• 0-2+ years experience in biotech, life sciences, or healthcare.
• Proficiency in Salesforce.com and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong computer skills, preferably in a Mac environment.
• Ability to multitask and manage projects independently.
• Experience in a collaborative team environment.
• Flexibility regarding working hours.
• Bilingual in English and Spanish is a plus.

Benefits

• Hybrid work model for better work-life balance.
• Opportunity to work with a leading precision oncology company.
• Supportive team environment focused on excellence.
• Competitive salary based on experience and location.
• Commitment to diversity and equal opportunity.