Client Services Associate - Remote

Overview

The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory, collaborating closely with the Client Services Team to achieve departmental objectives.

In Short

• Serve as the primary point of contact for client inquiries.
• Drive territory growth by resolving cases efficiently.
• Maintain accurate documentation of communications.
• Adhere to Standard Operating Procedures (SOPs).
• Enter and qualify new customer information into Salesforce.com and LIMS.
• Proactively communicate with healthcare professionals.
• Collaborate with the Clinical Laboratory team.
• Manage and resend patient reports as requested.
• Monitor metrics and strive to meet performance goals.
• Assist with administrative tasks as needed.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 0-2 years experience in client services within healthcare or related fields.
• Proficient in Salesforce.com and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong computer skills, preferably in a Mac environment.
• Ability to multitask and manage multiple projects independently.
• Experience working in a collaborative team environment.
• Flexibility regarding working hours based on operational needs.
• Bilingual in English and Spanish is a plus.

Benefits

• Hybrid work model with defined in-office and remote days.
• Competitive salary range.
• Opportunities for career advancement.
• Supportive team environment.
• Commitment to diversity and inclusion.