Client Services Associate - Remote

Overview

The Client Services Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support.

In Short

• Manage client inquiries via email, live chat, and phone calls.
• Provide excellent customer support with an individual approach.
• Liaise with internal teams for complex inquiries.
• Maintain knowledge of products and industry.
• Contribute to side projects like FAQ upkeep.
• Communicate feedback and suggestions regularly.
• Work in a fast-paced environment.
• Handle tasks within set SLAs and KPIs.
• Maintain a positive company image.
• Comfortable working shifts.

Requirements

• Knowledge of financial markets and industry.
• Previous experience in a brokerage or investment company.
• Fluency in English at a professional level.
• Strong client-focus service skills.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask effectively.
• Experience with tools like Intercom and Atlassian.

Benefits

• Competitive salary & performance-based bonuses.
• Corporate benefits with preferred options.
• Inspiring culture and informal work environment.
• Ongoing education & training programs.
• Global career opportunities.