Customer Experience Manager - Remote

Overview

As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer-centricity, championing service excellence across all teams and spearheading initiatives that elevate satisfaction and loyalty.

In Short

• Proactively advocate for customer needs within the organization.
• Build and maintain strong stakeholder relationships.
• Monitor and improve customer satisfaction metrics.
• Conduct client interviews to gather feedback.
• Analyze insights to drive improvement plans.
• Lead initiatives that embed customer-first methodologies.
• Act as the central escalation point for service issues.
• Research market trends and competitor practices.
• Oversee customer welfare processes.
• Collaborate on improving critical customer interactions.

Requirements

• Proven leadership and collaboration skills.
• Strong grasp of customer-centric methodologies.
• Results-driven mindset with commercial acumen.
• Comfortable interpreting data for decision-making.
• Excellent written and verbal communication skills.
• Preferred background in finance or investment services.

Benefits

• Competitive salary and corporate benefits.
• Inspiring culture and informal work environment.
• Ongoing education and training programs.
• Networking opportunities in corporate events.
• Global career opportunities.