Customer Experience Manager - Remote

Overview

As a Customer Experience Manager at Fresh Prints, you will lead a team of Customer Experience Associates in a remote setting, focusing on enhancing client interactions and driving sales enablement.

In Short

• Manage a team of Customer Experience Associates.
• Enhance customer interactions and drive sales.
• Set and track team performance metrics.
• Conduct one-on-one meetings with team members.
• Own customer experience projects and requests.
• Work in a fast-paced, remote environment.
• Requires strong leadership and organizational skills.
• Comfortable working night shifts.
• Competitive salary and benefits offered.
• Encourages diversity and equal opportunity.

Requirements

• 5+ years in Customer Service or Sales Development.
• 2+ years in a team lead/people manager role.
• Strong analytical and organizational skills.
• Ability to make decisions independently.
• Excellent communication skills in English.
• Comfortable working night shifts.

Benefits

• Competitive annual salary between USD 15,000 to USD 24,000.
• Health insurance and mental health benefits.
• Learning opportunities for personal growth.
• Work in a positive company culture.