Remote Otter LogoRemoteOtter

Customer Experience Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

The Customer Experience Manager will work with the VP of Customer Experience to serve as one of the primary business contacts for the organization related to Medvantx Pharmacy Services for pharmaceutical manufacturers. This position must provide excellent customer service to accounts along with a strong understanding of patient services and mail order pharmacy.

In Short

  • Coordinate with all levels to maintain, evolve and enhance current and new programs.
  • Project manage the implementation of all assigned and new incoming clients.
  • Lead the writing and maintenance of programs’ SOWs, PRDs, CWIs.
  • Responsible for all assigned client communications and conflict resolution.
  • Facilitate client and internal meetings to build a cohesive relationship.
  • Assess client needs for best resolution within operational parameters.
  • Ensure client issues are dealt with efficiently.
  • Liaise between clients, technology and third-party partners.
  • Filter, approve and coordinate change requests.
  • Understand the company’s capabilities to effectively communicate offerings.

Requirements

  • Excellent Customer Service skills.
  • Proficient at project management and multitasking.
  • Exceptional solutioning skills.
  • Strong written and oral communication skills.
  • Ability to work well in a team environment.
  • Adept at working within a dynamic, high-intensity environment.
  • Ability to plan and execute responsibilities with minimal direction.
  • Bachelor's Degree.
  • 5+ years’ experience in this or related space.
  • Account and/or operational management experience.

Benefits

  • Remote work flexibility.
  • Opportunity for professional growth.
  • Collaborative team environment.
  • Engagement with leadership on client accounts.
  • Exposure to pharmaceutical services.
  • Development of client relationships.
  • Involvement in project management.
  • Access to training and reference tools.
  • Support from quality and finance departments.
  • Potential for travel during non-lockdown periods.
MEDVANTX logo

MEDVANTX

MEDVANTX is a healthcare company focused on providing efficient and effective customer service to patients and healthcare providers. The company specializes in facilitating communication between patients, doctors' offices, and benefit offices, primarily through telephone, fax, and email. MEDVANTX emphasizes a patient-centric approach, ensuring that individuals receive timely information regarding their pharmacy benefits and prescription refills. The organization values professionalism, discretion, and adherence to HIPAA regulations, fostering a supportive work environment that allows employees to thrive while delivering high-quality service.

Share This Job!

Save This Job!

Similar Jobs:

HireHawk logo

Customer Experience Manager - Remote

HireHawk

1 week ago

Seeking a proactive Customer Experience Manager to lead customer support across various channels.

Mexico
Full-time
Customer Service
Alma logo

Customer Experience Manager - Remote

Alma

3 weeks ago

Lead a customer experience team at Alma to enhance service quality and support growth in mental health care.

USA
Full-time
Customer Service
$100,000 - $125,000/year

Tenstorrent

Customer Experience Manager - Remote

Tenstorrent

4 weeks ago

As a Customer Experience Manager at Tenstorrent, you will enhance customer interactions and drive initiatives to improve overall satisfaction in a remote role.

USA
Full-time
Sales / Business
$100000 - $500000/year

SASCAR

Customer Experience Manager - Remote

SASCAR

14 weeks ago

The Customer Experience Manager will lead the customer service strategy, focusing on operational efficiency and team performance.

Worldwide
Full-time
Customer Service
Hims & Hers logo

Manager, Customer Experience - Remote

Hims & Hers

15 weeks ago

The Manager, Customer Experience will lead a team to enhance customer support and satisfaction in a dynamic healthcare environment.

USA
Full-time
Customer Service