Customer Experience Manager - Remote

Overview

The Customer Experience Manager will define and govern the customer service strategy, ensuring operational efficiency and implementing best practices while fostering a diverse and inclusive work environment.

In Short

• Define and govern the customer service strategy.
• Optimize operational efficiency through strategic channel management.
• Stay updated on customer service innovations and technologies.
• Ensure customer feedback drives company actions.
• Govern performance indicators and develop action plans.
• Manage budget and cost optimization initiatives.
• Lead a high-performance team and foster diverse opinions.
• Encourage team initiatives and provide constructive feedback.
• Experience in channel structuring and automation projects.
• Work in a hybrid system environment.

Requirements

• Bachelor's degree in Administration, Engineering, Marketing, Statistics, or related fields.
• Advanced English and intermediate Spanish proficiency.
• Minimum of 5 years of experience in Customer Experience management.
• Strong analytical skills for data and metrics analysis.
• Ability to navigate organizational structures and influence at various levels.
• Dynamic, strategic, and hands-on profile.
• Experience in channel structuring and digitalization projects.
• Postgraduate degree in customer experience or project management is desirable.

Benefits

• Transportation allowance or reimbursement.
• Meal or food allowance.
• Health and dental insurance.
• Profit-sharing program.
• Extended parental leave (6 months for women and 20 days for men).
• Life insurance.
• Gympass membership.
• Consigned loan options.
• Birthday day off.
• Discounts with partner companies.