Customer Experience Manager - Remote

Overview

The Customer Experience Manager will work to optimize the end-to-end online customer journey across the .com storefront and customer support functions in partnership with the VP of Marketing.

In Short

• Strategically manage and develop the e-commerce front-end experience.
• Develop and execute the roadmap for site buildouts and feature enhancements.
• Identify and implement tools to optimize the online shopping experience.
• Drive KPIs such as conversion rate and average order value.
• Build and manage customer-facing policies and tools.
• Lead initiatives to integrate customer data into the e-commerce experience.
• Oversee the customer support program to drive satisfaction and retention.
• Shift customer experience from a cost center to a revenue driver.
• Manage customer communication channels ensuring alignment with brand values.
• Collaborate cross-functionally for a seamless customer experience.

Requirements

• Strategic mindset and strong execution skills.
• Ability to use customer insights and data.
• Experience in e-commerce and customer journey management.
• Strong analytical skills to drive engagement and retention.
• Excellent communication and collaboration skills.

Benefits

• Work remotely from anywhere in the USA.
• Opportunity to drive significant impact on customer experience.
• Collaborative work environment with a focus on wellness.