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Customer Experience Manager - Remote

Posted 20 weeks ago
Customer Service
Full Time
Worldwide
80000 - 110000 USD/year

Overview

The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business.

In Short

  • Lead and manage the service relationship and strategy for assigned customers.
  • Support execution of the annual customer account plan.
  • Collaborate with the consulting delivery team to create key consulting deliverables.
  • Lead customer open enrollment presentations.
  • Stay updated on industry trends and support customer education.
  • Collaborate with cross-functional teams for business development.
  • Maintain strong relationships with customers and partners.
  • Other duties as assigned.

Requirements

  • 3 years of benefit account management experience.
  • Bachelor’s degree or equivalent experience.
  • Life & Health Producer’s License.
  • Working knowledge of MS Excel, Word, and PowerPoint.

Benefits

  • Competitive salary range from USD80,000 to USD110,000 + 10% bonus annually.
  • Comprehensive benefits package including flexible PTO and health insurance.
  • Retirement plans.
  • Option to work in a remote environment.
Bennie logo

Bennie

Bennie is an innovative employee benefits broker and platform dedicated to creating healthier workplaces for companies. Founded in May 2019 and headquartered in Stamford, CT, Bennie offers advanced technology and services tailored to the needs of growing companies, ensuring a comprehensive benefits experience for employees, employers, and partners. The company focuses on connecting various systems across the benefits supply chain to enhance service delivery. As a remote-first organization with additional offices in New York, NY, and Denver, CO, Bennie prioritizes employee-centric solutions and fosters a diverse and inclusive workplace.

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