Customer Experience Manager - Remote

Overview

The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business.

In Short

• Drive customer satisfaction and retention.
• Serve as the primary service relationship owner for assigned customers.
• Support development and delivery of key benefit strategies.
• Maintain relationships with customers and external partners.
• Lead customer open enrollment presentations.
• Collaborate with cross-functional teams.
• Stay updated on industry trends and regulatory changes.
• Manage service relationship strategy for assigned customers.
• Support execution of annual customer account plans.
• Work collaboratively with consulting delivery team.

Requirements

• 3 years of benefit account management experience.
• Knowledge in benefits and renewal workflow management.
• Bachelor’s degree or equivalent experience.
• Life & Health Producer’s License.
• Working knowledge of MS Excel, Word, and PowerPoint.

Benefits

• Flexible Time Off and paid company holidays.
• 100% remote work environment.
• Health benefits including medical, dental, and vision.
• Wellness benefits and financial education programs.
• Stock options for all full-time employees.
• $1,000 WFH stipend within first 60 days.
• Paid parental and bonding leave.
• Employee referral bonus program.