Customer Experience Manager - Remote

Overview

The Customer Experience Manager is a key role within the Customer Success organization at Rubrik, responsible for driving the post-sales journey for Enterprise Accounts, maximizing ROI, and ensuring customer satisfaction.

In Short

• Drive post-sales customer journey for Enterprise Accounts.
• Act as the primary point of contact and customer advocate.
• Maximize customer ROI and coordinate business objectives.
• Enhance customer adoption and engagement with Rubrik products.
• Collaborate with cross-functional teams to improve customer experience.
• Manage escalations and ensure timely communication with customers.
• Monitor customer environments and prevent issues proactively.
• Develop success plans tailored to customer goals.
• Deliver Root Cause Analysis on customer issues.
• Coordinate the entire customer lifecycle including onboarding and renewals.

Requirements

• Bachelor's degree in a computer-related discipline preferred.
• 8+ years of experience in customer experience or account management.
• Strong communication and interpersonal skills.
• Experience in escalation management and proactive account management.
• Ability to collaborate across multiple teams.
• Knowledge of cloud technologies and data management.
• Proactive and customer-oriented mindset.
• Ability to travel as needed for customer engagements.
• Willingness to work outside standard hours when necessary.
• Self-driven and a team player.

Benefits

• Competitive salary with bonus potential.
• Equity options available.
• Comprehensive benefits package.
• Opportunity to work with cutting-edge technologies.
• Supportive and inclusive company culture.
• Opportunities for professional growth and development.
• Flexible work arrangements.
• Engagement in community and social initiatives.
• Access to training and resources for continuous learning.
• Work in a dynamic and innovative environment.