Manager, Customer Experience - Remote

Overview

As a Manager within the Customer Success Engineering team, you will lead a group of Customer Success Engineers to enhance customer satisfaction and success with Palo Alto Networks' cybersecurity solutions.

In Short

• Manage a team of Customer Success Engineers.
• Drive customer success with a focus on performance metrics.
• Present implementation plans to various technical audiences.
• Build relationships with sales teams, customers, and internal stakeholders.
• Assist customers in maximizing their return on investment.
• Oversee customer escalation management and issue resolution.
• Ensure engineers have the resources needed for success.
• Provide mentoring and training to team members.
• Set team goals aligned with organizational objectives.
• Travel up to 30% as required.

Requirements

• 8+ years of experience in Customer Success Engineering or related fields.
• 3+ years in a people management role.
• Strong consulting and project management skills.
• Technical experience in networking or cybersecurity.
• Public cloud experience is a plus.
• Proven success in managing customer escalations.
• Ability to work with various technical levels.
• Strong analytical and communication skills.
• Must be able to travel up to 30%.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of a mission-driven organization focused on cybersecurity.
• Collaborate with a diverse team across geographies.
• Engage in continuous professional development.
• Flexible work arrangements.