Customer Experience Manager - Remote

Overview

We're hiring a Customer Experience Manager (CXM) to join BusRight to scale magical customer experiences. This role involves building deep relationships with key stakeholders, managing successful customer implementations, proactive outreach, and working closely with our Manager of CX to build a scalable experience team. You'll support a rapidly growing customer base of down-to-earth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.

In Short

• Join a remote team dedicated to enhancing customer experiences.
• Build relationships with key stakeholders and customers.
• Manage customer implementations and drive product adoption.
• Collaborate with support teams to create tailored solutions.
• Communicate customer feedback to product and engineering teams.
• Engage with a passionate customer base in school transportation.
• Work closely with the Manager of CX to scale the experience team.
• Contribute to the growth of a high-touch customer service model.
• Participate in company culture and events.
• Support a mission-driven organization focused on safe school transportation.

Requirements

• Experience in customer experience or customer service roles.
• Strong relationship-building skills.
• Ability to manage multiple customer implementations.
• Excellent communication skills.
• Experience collaborating with technical teams.
• Passion for education and school transportation.
• Ability to translate customer feedback into actionable insights.
• Strong organizational skills.
• Experience working in a remote team environment.
• Willingness to engage with diverse customer personas.

Benefits

• Work remotely with a flexible schedule.
• Be part of a mission-driven team.
• Opportunities for professional growth and development.
• Engage in team-building activities and retreats.
• Contribute to a positive company culture.
• Support a significant impact on school transportation.
• Work with a passionate and dedicated team.
• Access to resources for personal and professional development.
• Participate in company events and initiatives.
• Work in a supportive and collaborative environment.