Customer Experience Manager - Remote

Overview

The Customer Experience Manager at Wiz will engage with strategic customers to deliver business value, ensuring robust cloud security practices while driving revenue growth.

In Short

• Engage with customers to drive adoption of Wiz solutions.
• Collaborate with internal teams to ensure effective project execution.
• Advocate for customer needs within the organization.
• Manage diverse projects with a focus on cloud security.
• Build relationships with stakeholders at all levels.
• Identify strategic opportunities for cloud security enhancements.
• Facilitate customer training on cloud security practices.
• Implement governance structures for customer partnerships.
• Drive customer enablement through effective communication.
• Ensure seamless collaboration across teams to deliver transformational outcomes.

Requirements

• 5+ years of experience in customer-facing strategic roles.
• Proven track record with Fortune 100 customers in cloud technology.
• Excellent communication and interpersonal skills.
• Deep understanding of Security SaaS offerings.
• Able to collaborate effectively with diverse teams.
• Strong project management skills.
• Ability to influence and advocate for customers.
• Experience in driving customer engagement and advocacy.
• Strong analytical skills for strategic opportunity identification.

Benefits

• Competitive benefits package including medical, dental, and vision insurance.
• Home office setup reimbursement.
• Flexible paid time off and 11 paid holidays.
• 401(k) retirement savings plan with employer match.
• Employee Assistance Program (EAP).
• Short- and long-term disability insurance.
• Life and accident insurance.
• Monthly connectivity reimbursement.
• Paid leave programs including parental and medical leave.