Associate Technical Account Manager - Remote

Overview

As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy, supporting customers in their Wiz adoption journey.

In Short

• Provide expert guidance on deployment and operational best practices.
• Contribute to sessions to help customers unlock the full value of the Wiz platform.
• Run community-based engagement opportunities like webinars.
• Drive risk reduction by increasing adoption and ensuring retention.
• Collaborate with Engineering and Support teams for technical escalations.
• Advocate for customer needs across various teams.
• Offer insights on new features in Wiz.
• Facilitate escalations for complex issues.
• Assist in securing contract renewals.
• Identify opportunities for expanding Wiz usage across organizations.

Requirements

• 1-3 years of experience in technical customer-facing roles.
• Willingness to learn cloud and cyber security technologies.
• Understanding of cloud services and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Strong problem-solving skills and troubleshooting ability.
• Strong communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Benefits

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• Short- and Long-term Disability Insurance.
• Life & Accident Insurance.
• 401(k) Retirement Savings Plan (with employer match).
• Flexible paid time off + 11 paid holidays.
• Paid leave programs including parental and medical leave.