Associate Technical Account Manager I - Remote

Overview

The Associate Technical Account Manager I at TrustArc is responsible for the integration of TrustArc products, managing client relationships, and ensuring client satisfaction through effective technical support and project management.

In Short

• Manage Tier 1 technical support for TrustArc’s Cookie Consent Manager solution.
• Handle inbound client inquiries and resolve issues professionally.
• Translate customer needs into strategic solutions.
• Provide technical assistance during implementation and deployment.
• Maintain organized documentation of projects and tasks.
• Utilize client-based tools for customer management.
• Contribute to product development and process enforcement.
• Work collaboratively in a team environment.
• Escalate customer issues to appropriate departments as needed.
• Clarify feature requests to ensure full understanding.

Requirements

• Bachelor’s degree and 1-2 years in technical support or account management.
• Understanding of technological platforms and web infrastructure.
• Knowledge of technical documentation and API integrations.
• Intermediate skills in Microsoft Excel.
• Intermediate knowledge of HTML/CSS/JavaScript.
• Excellent customer relationship skills.
• Ability to work cross-functionally with different teams.
• Strong communication skills, both written and verbal.
• Strong project management skills.

Benefits

• Competitive compensation package.
• Health, Vision, and Dental Care.
• PTO Program for work-life balance.
• Work from home options.
• Continuing Education Program.
• Opportunities for philanthropic activities.
• Health-focused activities and wellness programs.
• Employee referral program.