Associate Technical Account Manager I - Remote

Overview

As an Associate Technical Account Manager (TAM) I, you will be responsible for the successful integration of TrustArc products, supporting small to medium level clients, and developing strong relationships with our clients that will lead to retention and growth of the business.

In Short

• Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution.
• Answer all inbound client inquiries via Salesforce with courtesy and professionalism.
• Maintain organized documentation of projects and tasks.
• Understand customer needs and translate these into strategic solutions.
• Identify opportunities to help expand customer adoption of TrustArc products.
• Utilize various client-based tools and applications for customer management.
• Contribute to the development and documentation of the product.
• Transfer or escalate clients to the relevant departments when necessary.
• Examine vague feature requests to fully understand them from the client's perspective.

Requirements

• Bachelor’s degree and 1-2 years of experience in software technical support or account management.
• Understanding of technological platforms and web infrastructure.
• Intermediate knowledge of Microsoft Excel.
• Intermediate knowledge of HTML/CSS/JavaScript.
• Excellent customer relationship skills.
• Ability to work effectively cross-functionally with Product, Engineering, and Sales.
• Strong communication skills.
• Strong project management skills.

Benefits

• Competitive compensation.
• Health, Vision and Dental Care.
• PTO Program.
• Computer + Welcome Package.
• Work from Home as choice.
• Continuing Education Program.
• Opportunities to participate in philanthropic activities.
• Opportunities to participate in health-focused activities.