Senior Customer Success & Implementation Manager - Remote

Overview

As a Senior Customer Success & Implementation Manager at TrustArc, you will play a crucial role in both leading complex customer implementations and nurturing long-term relationships.

In Short

• Lead complex, multi-application implementations ensuring successful project execution.
• Build and sustain strong relationships with clients, acting as a strategic advisor.
• Provide practical guidance on operationalizing processes and regulatory impacts.
• Manage implementations ensuring the platform aligns with customer-specific requirements.
• Partner with Product Management and Engineering teams for product enhancements.
• Monitor platform usage and identify growth opportunities.
• Support colleagues on complex customer calls and provide thought leadership.
• Represent TrustArc at key industry events to strengthen customer relationships.

Requirements

• 3+ years of experience delivering enterprise SaaS solutions.
• Strong understanding of privacy regulations (CIPM certification preferred).
• Experience in data analysis, report creation, and platform configuration.
• Ability to manage multiple projects and prioritize tasks.
• Strong verbal and written communication skills.
• Demonstrated ability to work cross-functionally.
• Proven success in building long-term customer relationships.
• Minimum of 2 years in an Implementation & Customer Success Manager role.

Benefits

• Health, Vision, and Dental Care.
• Endless PTO Program.
• 100% Work from Home.
• Opportunities to participate in health-focused activities.
• $2,500 active employee referral program.