Customer Success Implementation Manager - Remote

Overview

As a Customer Success Implementation Manager at Remote, you will be responsible for ensuring a seamless onboarding experience for new clients, focusing on building strong relationships and providing expert guidance on Remote's products and services.

In Short

• Manage the customer journey with a focus on onboarding and relationship building.
• Provide education and solutions to new clients.
• Become an expert in Remote’s offerings, particularly in HR and payroll services.
• Introduce Remote’s features to clients and coordinate onboarding for their employees.
• Collect customer feedback and collaborate with various teams.
• Educate and train customers on key processes for success.

Requirements

• Experience in Customer Success or onboarding roles in a tech environment.
• Proven track record in onboarding and developing new customers.
• Ability to identify expansion opportunities.
• Experience managing complex onboarding projects.
• Strong problem-solving skills across various technical scenarios.
• Excellent communication skills, both written and spoken.
• Experience in a fast-paced environment.
• Attention to detail.
• Fluent in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget and IT equipment.
• Budget for local social events or co-working spaces.