Customer Success Implementation Analyst - Remote

Overview

FocusKPI is looking for an Operations Analyst/Customer Success Implementation Analyst to join a high-tech, SaaS company. This role involves owning and driving the implementation of a Customer Success Platform into the client’s ecosystem, utilizing analytics to solve problems and improve processes.

In Short

• Lead the implementation of a Customer Success Platform.
• Develop operational documentation and SOPs.
• Create test plans for the CS tool.
• Manage ongoing maintenance and process improvements.
• Coordinate internal and external teams for project deliverables.
• Proactively manage project scope and risks.
• Communicate effectively with stakeholders.
• Work autonomously in a collaborative team environment.

Requirements

• 3+ years of operations or project management experience.
• Experience with Agile methodologies.
• Familiarity with Salesforce or other CRM platforms.
• Experience with Customer Success Tools.
• Strong operational skills with strategic business impact.
• Ability to influence stakeholders in complex organizations.
• Excellent communication skills.
• Passion for creating great customer experiences.

Benefits

• Work in a fully virtual environment.
• Collaborative team culture.
• Opportunity to influence customer success strategies.
• Engage with cross-functional teams.