Senior Customer Success Manager I - Remote

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

In Short

• The Senior Customer Success Manager will work with Axon’s larger customers to build long-term, strategic partnerships.
• Engage with customers through regular calls, business reviews, and daily needs.
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.
• Create success plans for customers and document progress toward established goals.
• Manage escalations closely, ensuring multiple internal teams are aligned.
• Communicate major milestones and updates to Senior Leadership regularly.
• Work closely with marketing and training teams to conduct regular training webinars.
• Develop a deep understanding of Axon’s product line for proper implementation.
• Learn and share industry best practices to solve customer needs.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years in a customer-facing role and 2+ years with Enterprise-level customers.
• Strong project management skills with a proven system for tracking requests and issues.
• A proven track record of leading process improvements within large organizations.
• Experience tracking product adoption and customer engagement through data-analysis tools.
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills.
• Ability to deal with change and excel in high-stress situations.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• And yes, we have snacks in our offices.