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Customer Implementation Manager - Enterprise - Remote

Posted 4 days ago
Project Management
Full Time
USA
75,525 - 120,840 USD/year

Overview

As a Customer Implementation Manager at Axon, you will play a crucial role in driving pre-sale and post-sale initiatives for our products, ensuring customers successfully adopt and utilize our solutions.

In Short

  • Drive both pre-sale and post-sale initiatives for Axon products.
  • Act as a Trusted Advisor for product deployment.
  • Manage complex technical solution implementations.
  • Engage with corporate leaders and decision-makers.
  • Oversee large deployments and manage project scope.
  • Develop training plans and materials for customers.
  • Document customer feedback and feature requests.
  • Collaborate with internal teams for project success.
  • Utilize project management tools like Smartsheets.
  • Willingness to travel throughout North America.

Requirements

  • BS/BA or equivalent experience.
  • Extensive project management experience.
  • Experience with Axon body-worn camera programs.
  • Understanding of SaaS software and hardware implementation.
  • Proficiency in project management tools.
  • Knowledge of Axon products preferred.
  • Strong communication skills.
  • Ability to work independently and collaboratively.
  • Willingness to travel as needed.

Benefits

  • Competitive salary and 401k with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, Dental, Vision plans.
  • Fitness programs.
  • Mental Wellness support.
  • Learning and Development programs.
Axon logo

Axon

Axon is a leading technology company focused on developing innovative solutions for public safety and law enforcement. With a commitment to enhancing the efficiency and effectiveness of organizations, Axon integrates advanced technologies to support their mission. The company is currently expanding its operations through the integration of Dedrone, emphasizing a seamless financial transition and alignment between the two entities. Axon values collaboration, best practices, and strategic growth, positioning itself for long-term success in the rapidly evolving tech landscape.

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