Customer Implementation Manager - Enterprise - Remote

Overview

As a Customer Implementation Manager at Axon, you will play a crucial role in driving pre-sale and post-sale initiatives for our products, ensuring customers successfully adopt and utilize our solutions.

In Short

• Drive both pre-sale and post-sale initiatives for Axon products.
• Act as a Trusted Advisor for product deployment.
• Manage complex technical solution implementations.
• Engage with corporate leaders and decision-makers.
• Oversee large deployments and manage project scope.
• Develop training plans and materials for customers.
• Document customer feedback and feature requests.
• Collaborate with internal teams for project success.
• Utilize project management tools like Smartsheets.
• Willingness to travel throughout North America.

Requirements

• BS/BA or equivalent experience.
• Extensive project management experience.
• Experience with Axon body-worn camera programs.
• Understanding of SaaS software and hardware implementation.
• Proficiency in project management tools.
• Knowledge of Axon products preferred.
• Strong communication skills.
• Ability to work independently and collaboratively.
• Willingness to travel as needed.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all employees.
• Medical, Dental, Vision plans.
• Fitness programs.
• Mental Wellness support.
• Learning and Development programs.