Enterprise Implementation Manager - Remote

Overview

As an Enterprise Implementation Manager at BuildOps, you will play a critical role in onboarding customers to our innovative software platform, ensuring successful deployments, and driving customer satisfaction.

In Short

• Join a remote-friendly customer experience team.
• Communicate the value of BuildOps to customers.
• Manage the onboarding process for customers.
• Collaborate across teams for successful deployments.
• Meet revenue goals by managing activation numbers.
• Deliver performance reports and troubleshoot issues.
• Travel up to 50% to assist with customer implementations.
• Facilitate meetings and product demonstrations.
• Perform user acceptance testing prior to implementation.
• Drive process improvements for initial customer engagements.

Requirements

• 3+ years experience deploying B2B SaaS solutions.
• Ability to work independently and in teams.
• Passion for exceeding customer expectations.
• Strong analytical skills.
• Detail-oriented and methodical approach.
• Excellent communication skills in English.
• Experience in fast-paced environments.
• Proven problem-solving abilities.
• Ability to multi-task effectively.
• Experience with customer interactions across various channels.

Benefits

• $90,000 to $140,000 salary + bonus.
• Generous equity grant.
• Comprehensive benefits package.
• Flexible paid time off.
• Work from Home Stipend.
• MacBook computer provided.
• Company events and team-building activities.
• Growth opportunities in a fast-paced industry.
• Supportive team environment.
• Transformative role in the commercial contracting industry.