Enterprise Implementation Manager - Remote

Overview

As our Enterprise Implementation Manager, you will join the Enterprise Services team to own managing implementations for our Enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations.

In Short

• Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality.
• Drive high initial adoption of the Coursera solution within the customer’s organization to drive long term success.
• Independently manage projects with small and medium sized customers.
• Create project documentation, procedures and best practices for implementation services.
• Onboard the clients on Coursera’s Enterprise product.
• Assist sales team in pre-sales activities by giving product demos.
• Contribute significantly to building in-house Coursera implementation methodology.
• Facilitate change management and organizational readiness assessments.
• Establish an effective feedback mechanism for enterprise clients.
• Partner with the product team to drive adoption/beta testing of new product features.

Requirements

• 2+ years in customer-facing roles leading SaaS implementations.
• Demonstrated history in project management and change management.
• Experience owning and managing end to end delivery.

Benefits

• Flexible workspace choices for employees.
• Virtual interviews and onboarding process.