Enterprise Implementation & Success Manager - Remote

Overview

As an Enterprise Implementation & Success Manager, you will drive the success of our largest and most strategic customers, ensuring customer satisfaction and driving the adoption and growth of our platform.

In Short

• Build and maintain strong relationships with enterprise customers.
• Serve as the primary point of contact for assigned accounts.
• Lead the scoping process to understand customer requirements.
• Oversee the implementation of our platform.
• Leverage your understanding of logistics operations.
• Develop onboarding programs for customers.
• Identify opportunities for upselling and cross-selling.
• Track and report on key customer success metrics.
• Collaborate with cross-functional teams.
• Continuously improve customer success processes.

Requirements

• 5+ years of experience in consulting, customer success, or product management.
• Bachelor’s degree in Engineering, Business, or related field.
• Proficiency with CRM and analytics tools.
• Excellent communication and interpersonal skills.
• Operational acumen and logistics experience.

Benefits

• Fully remote culture.
• Quarterly in-person events.
• Competitive compensation.
• Flexible paid time off.
• Home office stipend.