Customer Success Architect - Remote

Overview

Nash is building the logistics infrastructure for the internet, focusing on improving last mile delivery solutions through information completeness and collaboration.

In Short

• Own the design, rollout, and optimization of delivery workflows for strategic customers.
• Act as a bridge between customers, internal teams, and delivery partners.
• Drive product outcomes by gathering customer feedback and collaborating with engineering.
• Manage onboarding and expansion for key accounts.
• Identify features that enhance customer experience and delivery reliability.
• Lead customer conversations and strategic planning sessions.

Requirements

• 4+ years in product management, operations strategy, or logistics.
• Understanding of logistics systems and API-driven platforms.
• Strong cross-functional communication skills.
• Resourceful and eager to build solutions from scratch.
• Enjoy solving operations problems through systems and software.
• Bonus: Experience with delivery tech or a background in CS/engineering.

Benefits

• Impact the company and grow your career in an early-stage startup.
• Quarterly team on-sites for bonding.
• Competitive compensation and equity opportunities.
• Flexible paid time off.
• Health, dental, and vision insurance.