Customer Success Architect - Remote

Overview

A dynamic, customer-obsessed Customer Success Architect (CSA) role at Chronosphere, blending technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of the observability platform.

In Short

• Build trusted relationships across all levels of customer organizations.
• Serve as the primary advisor across technical initiatives.
• Identify and mitigate risks within your customer portfolio.
• Guide customers through complex technical challenges.
• Architect best-practice solutions tailored to each customer’s environment.
• Drive adoption of Chronosphere’s platform and features.
• Contribute to the evolution of customer success playbooks.
• 5+ years in technical, customer-facing roles.
• Strong skills in project management and stakeholder management.
• Hands-on knowledge of observability and cloud-native environments.

Requirements

• 5+ years of experience in Customer Success or related roles.
• Experience managing large, complex customer portfolios.
• Ability to solve complex challenges in DevOps or SRE environments.
• Strong communication skills across technical stakeholders.
• Strategic thinking and account ownership capabilities.
• Understanding of customer KPIs and business success.
• Knowledge of technologies like Kubernetes and Prometheus.
• Growth mindset and curiosity.
• Collaborative and outcome-focused approach.

Benefits

• Health Insurance Coverage
• Flexible Time Off
• Competitive Salary
• Stock Options
• And More